Terms and Conditions 

Pickup and Delivery

Super Clean Laundromat — Terms & Conditions

Last Updated: 2025-11-27
Full Terms and Conditions can be viewed at:

1. CONTRACT

These Terms and Conditions (“Terms”) apply to all orders (“Orders”) placed with Super Clean Laundromat through our website, mobile app, SMS, or any platform we provide. By creating an account or placing an Order, you agree to these Terms.

Please review these Terms before submitting an Order. If you do not agree, do not place an Order. We may update these Terms from time to time and will notify you if changes affect your current or future Orders.

Super Clean Laundromat is owned and operated by Artha Holdings Inc., 8 Lincoln Street, Ajax, ON L1S 6C8.

2. INTERPRETATION

  • “App” refers to the Super Clean Laundromat / CleanCloud booking system.

  • “Order” means any request for Services submitted through our platforms.

  • “Item” means any garment or article collected for service.

  • “Services” means laundry, wash & fold, and pickup/delivery services.

  • “We/Us/Our” refers to Super Clean Laundromat and Artha Holdings Inc.

  • “Website” refers to www.supercleanlaundromat.ca.

3. PLACING AN ORDER

Please ensure all information provided when placing an Order is complete and accurate, including address, contact details, and special notes. We are not responsible for delays or errors caused by incorrect or incomplete information.

An Order is accepted once you receive confirmation by email or SMS. Each Order receives a unique Order number for reference.

All Services are subject to availability. If we cannot fulfill your Order, we will notify you as soon as reasonably possible.

4. CHANGES TO AN ORDER

You may modify or cancel your Order up to 4 hours before the scheduled pickup time.

You may modify your delivery time slot up to 4 hours before delivery.

Changes may be made through the app (“My Orders”), the website, or by emailing info@supercleanlaundromat.ca. Approved changes will be confirmed by email or SMS.

Once an Order has been collected, changes may not be possible.

5. CANCELLING OR RESCHEDULING YOUR ORDER

Orders may be cancelled or rescheduled up to 4 hours before pickup.

If our driver arrives and no Items are available, a $10.00 missed pickup fee may apply.

6. OUR RIGHT TO CANCEL AN ORDER

We may cancel an Order if:

  • an event outside our control prevents us from providing Services,

  • Items are unavailable at the time of pickup,

  • Items are hazardous, contaminated, or unsafe to process,

  • the Order contains Items materially different from what was submitted.

If we cancel an Order, you will not be charged for unfinished Services, and Items will be returned as soon as reasonably possible.

7. COLLECTION AND DELIVERY

We will make reasonable efforts to collect and deliver Items at the scheduled times. Pickup and delivery windows are not guaranteed.

If our driver arrives and no Items are available, a $10.00 missed pickup fee may apply.

If you are not available for delivery, we will contact you to reschedule. Additional attempts may incur a redelivery fee.

Orders will not be delivered until payment is successfully processed.

You may request that Items be left in a safe place without a signature. If you choose this option, you accept all risk of loss, theft, or damage once Items are delivered.

Items not claimed within 30 days of delivery may be disposed of or donated to charity.

Weather & Safety Delays

Pickup and delivery may be delayed due to weather, road closures, or unsafe conditions. We will notify you as soon as reasonably possible.

Uber Third-Party Responsibility

When Uber is used for transportation, the pickup and delivery portion is performed by a third-party carrier. Super Clean Laundromat is not responsible for delays, driver availability, or other service interruptions caused by Uber or its platform.

Processing Time Variability

Processing and turnaround times may vary based on order volume, weather, staffing, or equipment availability.

8. STANDARDS OF SERVICE

We perform all Services with reasonable skill and care.

Hazardous or Foreign Objects

We are not responsible for damage caused by items left in pockets (e.g., pens, markers, coins, keys, batteries, jewellery, lip balm).

Wash & Fold

Wash & Fold is processed by the load, not by individual garment:

  • Items are washed according to the preferences selected in the app.

  • Items are dried at medium heat unless otherwise specified.

  • Items are not ironed.

Colour Separation

We separate lights and darks as a courtesy, but cannot guarantee against colour transfer or dye bleeding.

Specialty & Delicate Items

Care labels are not inspected for Wash & Fold Orders. You are responsible for ensuring Items placed in Wash & Fold bags are suitable for machine washing and drying.

Stain Removal Limitations

We cannot guarantee the removal of all stains. Some stains may be permanent or require multiple treatments.

Water-Sensitive / Non-Colorfast Items

Items that may shrink, fade, distort, or bleed are processed at your own risk.

Pre-Existing Damage

We are not responsible for wear, thinning fabric, loose seams, missing buttons, weak fibres, or other pre-existing conditions that become visible after washing.

Odours, Pet Hair & Biological Contamination

Additional charges may apply for items containing excessive pet hair, strong odours, or contamination requiring extra cleaning, re-washing, or sanitizing cycles.

Structural Damage Revealed After Washing

Washing may reveal weakened fibres, small holes, thinning areas, or unraveling seams. We are not responsible for damage resulting from normal washing and drying processes.

Excluded Items

Assorted laundry Wash & Fold does not include:

  • duvets

  • comforters

  • blankets

  • pillows

  • sleeping bags

  • oversized bedding

These items are charged per piece and will be added to your invoice if included.

Tagging & Missing Items

Wash & Fold loads are processed together and not individually tagged. We cannot accept liability for missing individual Items.

Photographs for Quality Control

We may take photographs for quality control purposes, including documentation of pre-existing damage, delivery verification, or order contents. Photos are used solely for service verification.

Right to Refuse Service

We reserve the right to refuse any order that contains hazardous materials, excessive contamination, bed bugs, strong odours, or conditions that pose risk to staff, equipment, or our facility.

9. PRICE AND PAYMENT

Prices are listed on our website and/or app and may change at any time. Prices in effect at the time an Order is placed will apply. HST is added to all Orders.

Payment is processed after Items are received, weighed using government-certified commercial scales, and once the Order has been cleaned.

Weight Discrepancy Clarification

All orders are billed based on the weight recorded at our facility using government-certified commercial scales, which serve as the official and final weight for billing.

If additional charges apply (e.g., excluded items, oversized bedding, orders below minimum weight), they will be added to the final invoice.

If payment fails, we will:

1. attempt to charge the saved card again; and

2. contact you to update your payment method.

Orders will not be delivered without successful payment.

Reporting Issues

Any concerns regarding missing or damaged items must be reported within 48 hours of delivery. Claims made after this time may not be eligible for review.